Terms and conditions
Terms of payment
• All invoices will be presented in EUR.
• Any goods ordered through this e-shop may be returned for a refund within 30 days as of dispatch date from our warehouse. Please note that the product packaging needs to be intact and unopened in order for the return to be accepted. The purchaser will stand the return freight costs. Please e-mail our customer service resource for any other return instructions applicable to your country. We reserve the right to alter evidently misstated price information.
• Please observe that Global Blue reserves the right to make alterations in the collection.
• All prices are subject to change without prior notice.
For further information please contact corporate.identity@globalblue.com
Deliveries
All goods are shipped from our warehouse in Gothenburg, Sweden. Please note that from 1st April 2017 all packaging and delivery charges for each order placed will be charged back to the requesting country. The invoice will be issued each October and March, and will be a consolidation of the previous 6 months´ activity,
Normal delivery time is 3-5 days within Sweden, 3-7 days within the EU, and for all other destinations 5-10 days. Questions and requests regarding deliveries can be directed to our Customer Service in the box "Order Comments" at the check out.
Public Holidays
Note that there will be no deliveries or transactions made from our warehouse in Sweden on weekends.
During weekends orders can be placed, but no order processing or customer support will be available.
For further information please contact Galaxi Reklam AB:
Phone: +46 31-706 38 52
Products out of stock
If you have a large order, please submit it well in advance of the date when the products are needed.
The basic collection of products are regularly re-ordered with varying lead times. Please note that not all products (such as seasonal products) will be re-ordered after being “Out of stock”.
For a detailed notice of delivery, kindly contact corporate.identity@globalblue.com
Claims & Returns
If you have questions regarding an order or if you should receive an incomplete, damaged or defective shipment please let us know. We will help you to return goods and when possible replace them with new items.
All questions concerning the deliveries, claims and returns can be directed to: Galaxi Reklam AB Phone: +46 31-706 38 52